By Megan Collins

US Map with a target on New Jersey, overlaid with scaled circles and text that says: 29% work on call; 49% work clopping shifts; 73% want more stability and predictability in their work schedules; 59% receive less than two weeks' advance notice

Working in the Service Sector in New Jersey

Research Brief Press Release Service sector jobs in the United States are characterized by low pay, few fringe benefits, and limited employee control over scheduled work days and times.1 Many service sector employers across the country rely on just-in-time and on-call scheduling practices designed to minimize labor costs by closely aligning staffing with consumer demand.2 These practices can introduce significant instability into the lives of workers and their families.3 This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in particular, schedule instability and unpredictability—in cities and states across the country....

Consequences of Routine Work Schedule Instability for Worker Health and Wellbeing

Research Brief Press Release The American labor market is increasingly unequal, with ever greater returns at the top of the market and growing insecurity for workers at the bottom. Much has been written about the economic face of rising precarity for low-wage workers, but this transformation has also involved a shift in the temporal dimension of work. Frontline service sector jobs are characterized, not only by stagnant wages and few fringe benefits, but by a lack of employee control over scheduled work days and times in the context of substantial schedule instability.1 Many service sector employers across the country rely...
Boston map

Working in the Service Sector in Boston

Research Brief Press Release Service sector jobs in the United States are characterized by low pay, few fringe benefits, and limited employee control over scheduled work days and times.1 Many service sector employers across the country rely on just-in-time and on-call scheduling practices designed to minimize labor costs by closely aligning staffing with consumer demand.2 These practices can introduce significant instability into the lives of workers and their families.3 This research brief is part of a series designed to advance our understanding of working conditions in the service sector–in particular, schedule instability and unpredictability–in cities and states across the country....
Washington

Working in the Service Sector in Washington State

Research Brief Press Release Service sector jobs in the United States are characterized by low pay, few fringe benefits, and limited employee control over scheduled work days and times.1 Many service sector employers across the country rely on just-in-time and on-call scheduling practices designed to minimize labor costs by closely aligning staffing with consumer demand.2 These practices can introduce significant instability into the lives of workers and their families.3 This research brief is part of a series designed to advance our understanding of working conditions in the service sector – in particular, schedule instability and unpredictability – in cities and...